Course Library

Advanced Administration for Unified Communications Manager and Features (AAUCMF) is a 5-day instructor led course that is intended for experienced unified communications administrators who need in-depth knowledge of Cisco Unified Communications Manager advanced features, services, and troubleshooting. This course is intended to be a follow-on course to ACUCM+AUC, and combines elements from off-the-shelf courses CVOICE, ICOMM, CIPT 2 and TVOICE as well as additional material developed exclusively by Sunset Learning Institute.

The Administering and Configuring Amazon Connect course is a 4-day, hands-on, instructor-led training intended for administrators, systems engineers, and AWS partners. This lab-intensive course enables learners to implement Amazon Connect as a cloud-native Contact Center.

A relational database application such as Microsoft® Office Access® can help you and your organization collect and manage large amounts of data. Access is a versatile tool. You can use it as a personal data management tool (for your use alone), or you can use it as a construction set to develop applications for an entire department or organization. In this course, you will use Access to manage your data, including creating a new database; constructing tables; designing forms and reports; and creating queries to join, filter, and sort data.

In this course, you will expand your knowledge of relational database design, write advanced queries, structure existing data, validate data entered into a database, and customize reports. Extending your knowledge of Microsoft Access will result in a robust, functional database for your users.

You've covered many of the basic functions of Microsoft® Office Access®, and now you're ready to learn advanced Access features such as database management, advanced form design, packaging a database, encrypting a database, preparing a database for multi-user access, and more. Knowledge of these features separate database professionals from the casual database users or occasional designers. Today's training, added to that which you've gained from the Microsoft® Office Access®: Part 1 and Microsoft® Office Access®: Part 2 courses, rounds out your Access education and provides you with marketable job skills.

Participants will learn about what accountability is, how to promote it in their organization, and how to become more accountable to themselves and others.

Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. This course addresses the steps in the Script Editor pallet as well as scripting techniques involving databases, HTTP, XML, VXML, Java Objects, and Finesse Administration.

An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and other populated areas. In most cases, active shooters use firearms and there is no pattern or method to their selection of victims. Active shooter situations are unpredictable and evolve quickly. All employees can help prevent and prepare for potential active shooter situations. This course provides guidance to individuals, including managers and employees, so that they can prepare to respond to an active shooter situation.

Administering Cisco Unified Communications Manager (ACUCM) v12.5 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support.

Red Hat JBoss Application Administration I teaches you the best practices for installing and configuring Red Hat JBoss Enterprise Application Platform (JBoss EAP) 7. Through hands-on labs, learn the essential, real-world tasks that a system administrator needs to know to effectively deploy and manage applications on JBoss EAP. After completing this course, you should be prepared to take the Red Hat Certified Specialist in Enterprise Application Server Administration exam.

Adobe® Acrobat® Pro DC puts the power of the Portable Document Format, literally, at your fingertips. By taking advantage of the functionality and features available in Acrobat, you will ensure the integrity of your electronic documents regardless of who views them, on what devices, or with what operating systems. And that will give you the confidence and peace of mind that comes with knowing that what you meant to communicate is what your document recipients will see.

You will learn the core Adobe Captivate skills needed to create interactive eLearning and mLearning content. In this course, you will learn how to record and produce software demonstrations, interactive training simulations, and soft skills training.

A course that teaches the higher-end, more advanced functionality of Adobe Captivate.

This course focuses on Adobe® Illustrator® CC, the component within CC used to create “drawn” graphics, while enabling its users to integrate content from other domains (such as photo-oriented graphics and animation, which belong to Adobe® Photoshop® and Flash®).

This course covers the Print & Digital Media Publication Using Adobe InDesign CC objectives to help students prepare for the Adobe Certified Associate (ACA) exam. This course is also designed to cover the Adobe Certified Expert (ACE) exam objectives. This course covers the Print & Digital Media Publication Using Adobe InDesign CC objectives to help students prepare for the Adobe Certified Associate (ACA) exam. This course is also designed to cover the Adobe Certified Expert (ACE) exam objectives.

Adobe® Photoshop® CC focuses on some of the basic features of Photoshop so that the student can navigate the environment and use Photoshop tools to work with photographic images. In addition, the orientation to Adobe® Bridge and organization of files in Bridge is covered. This course delves into some of the more advanced image creation and editing techniques, and offers you hands-on activities that demonstrate how these techniques can be used in combination to create exciting visual effects.

The PMI Agile Certified Practitioner (PMI-ACP)® formally recognizes your knowledge of agile principles and your skill with agile techniques. It will make you shine even brighter to your employers, stakeholders and peers.

AI-102 Designing and Implementing an Azure AI Solution is intended for software developers wanting to build AI infused applications that leverage Azure Cognitive Services, Azure Cognitive Search, and Microsoft Bot Framework. The course will use C# or Python as the programming language.

This course introduces fundamentals concepts related to artificial intelligence (AI), and the services in Microsoft Azure that can be used to create AI solutions. The course is not designed to teach students to become professional data scientists or software developers, but rather to build awareness of common AI workloads and the ability to identify Azure services to support them.

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.

If you would like to learn some basics behind video game programming this camp is for you! Using the Unity 3D game engine, students will create simple 2D games reminiscent of classic arcade titles.

The ACE Level 1 course is designed to establish a firm foundation in open networking and Arista EOS.

The ACE Level 2 course is designed to build upon the foundation in networking and Arista EOS established in Level 1.

The ACE Level 3 course is designed around Arista’s cutting-edge Software Defined Cloud Networks architecture.

This course is specifically designed to teach you how to use Articulate Storyline 3 or 360 whether you are novice or a more advanced/experienced user. The course will explore the processes of creating, editing, and publishing high-quality e-Course content.

Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE Part 1) is a 5-day instructor-led course intended for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment.

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5-day instructor-led course developed by Sunset Learning Institute for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment.

The Advanced Developing on AWS course uses the real-world scenario of taking a legacy, on-premises monolithic application and refactoring it into a serverless microservices architecture. This three-day advanced course covers advanced development topics such as architecting for a cloud-native environment; deconstructing on-premises, legacy applications and repackaging them into cloud-based, cloud-native architectures; and applying the tenets of the Twelve-Factor Application methodology.

Building on concepts introduced in the Architecting on Amazon Web Services course, the Architecting on AWS Advanced Concepts course is designed for individuals who are experienced with designing scalable and elastic applications on the AWS platform. In this course, we cover how to build more complex solutions which incorporate data services, infrastructure configuration management, and security on AWS. This course introduces more specialized AWS services, including Amazon Elastic MapReduce, AWS OpsWorks, and AWS Elastic Beanstalk, as well as demonstrates design components for building scalable, elastic, secure, and highly available applications on AWS.

Architecting on Amazon Web Services (AWS) covers the fundamentals of AWS. It is designed to teach Solution Architects how to optimize the use of the AWS Cloud by understanding AWS services and how these services fit into a cloud solution. Your architectural solution may differ depending on industry and size of business. Because there is no one-size-fits-all design, this course highlights some AWS Cloud design patterns to help you learn how a service may fit in the overall cloud design. It also covers the best practices and lessons learned.

This course combines Architecting on AWS and Advanced Architecting on AWS to offer a comprehensive, immersive course in cloud architecture. It covers all aspects of how to architect for the cloud over 4.5 days. You will learn how to design cloud architectures, starting small and working to large-scale enterprise-level designs—and everything in between. Starting with the Well-Architected Framework, you will be immersed in AWS services like compute, storage, database, networking, security, monitoring, automation, optimization, benefits of de-coupling applications and serverless, building for resilience, and understanding costs. Using hands-on labs, you will apply knowledge from lectures to gain skills.

The fundamental-level full-day course is intended for individuals who seek an overall understanding of the AWS Cloud, independent of specific technical roles. It provides a detailed overview of cloud concepts, AWS services, security, architecture, pricing, and support. It includes lab exercises reinforcing some of the core concepts of the lecture. This course also helps you prepare for the AWS Certified Cloud Practitioner exam. This course includes AWS Training Exclusives.

Data Warehousing on AWS introduces you to concepts, strategies, and best practices for designing a cloud-based data warehousing solution using Amazon Redshift, the petabyte-scale data warehouse in AWS. This course demonstrates how to collect, store, and prepare data for the data warehouse by using other AWS services such as Amazon DynamoDB, Amazon EMR, Amazon Kinesis Firehose, and Amazon S3. Additionally, this course demonstrates how to use business intelligence tools to perform analysis on your data.

The Developing on AWS course is designed to help individuals design and build secure, reliable and scalable AWSbased applications. In this course, we cover fundamental concepts and baseline programming for developing applications on AWS. We also show you how to work with AWS code libraries, SDKs, and IDE toolkits so that you can effectively develop and deploy code on the AWS platform.

DevOps Engineering on AWS demonstrates how to use the most common DevOps patterns to develop, deploy and maintain applications on AWS. The course covers the core principles of the DevOps methodology and examines a number of use cases applicable to startup, small-medium business, and enterprise development scenarios.

The Amazon Web Services (AWS) Technical Essentials Instructor-Led Training course introduces AWS products, services, and common solutions with demos, knowledge checks, and hands-on lab activities. It provides learners with the basic fundamentals to become more proficient in AWS and empowers them to make informed decisions about IT solutions based on business requirements.

Migrating to AWS focuses on planning and migrating existing workloads to the AWS Cloud. The course covers various cloud migration strategies with a detailed discussion on each phase of the migration process, including portfolio discovery, application migration planning, and design, migration execution, and post-migration validation and application optimization. The first part of the course provides students with an overview of migration planning principles and best practices, and the second half of the class focuses on migration design and implementation with hands-on labs to reinforce concepts.

Running Container-Enabled Microservices on AWS is designed to teach you how to manage and scale containerenabled applications by using Amazon EC2 Container Service (ECS). The course highlights the challenges of running containerized applications at scale and provides guidance on creating and using Amazon ECS to develop and deploy containerized microservices-based applications. In the hands-on lab exercises, you use Amazon ECS to handle longrunning services, build and deploy container images, link services together, and scale capacity to meet demand. This course also discusses how to run container workers for asynchronous application processes.

In this course, you will learn about the process of planning and designing both relational and nonrelational databases. You will learn the design considerations for hosting databases on Amazon Elastic Compute Cloud (Amazon EC2). You will learn about our relational database services including Amazon Relational Database Service (Amazon RDS), Amazon Aurora, and Amazon Redshift. You will also learn about our nonrelational database services including Amazon DocumentDB, Amazon DynamoDB, Amazon ElastiCache, Amazon Neptune, and Amazon QLDB. By the end of this course, you will be familiar with the planning and design requirements of all 8 of these AWS databases services, their pros and cons, and how to know which AWS databases service is right for your workloads.

This course demonstrates how to efficiently use AWS security services to stay secure in the AWS Cloud. The course focuses on the security practices that AWS recommends for enhancing the security of your data and systems in the cloud. The course highlights the security features of AWS key services including compute, storage, networking, and database services. You will also learn how to leverage AWS services and tools for automation, continuous monitoring and logging, and responding to security incidents.

This course covers fundamental AWS cloud security concepts, including AWS access control, data encryption methods, and how network access to your AWS infrastructure can be secured. Based on the AWS Shared Security Model, you learn where you are responsible for implementing security in the AWS Cloud and what security-oriented services are available to you and why and how the security services can help meet the security needs of your organization.

System Operations on Amazon Web Services (AWS) is designed to teach those in a Systems Administrator or Developer Operations (DevOps) role how to create automatable and repeatable deployments of networks and systems on the AWS platform. The course covers the specific AWS features and tools related to configuration and deployment, as well as common techniques used throughout the industry for configuring and deploying systems.

Administering Webex Contact Center (AWXCC) is a 4-day, hands-on, instructor-led training course intended for anyone requiring Day 2 support knowledge of the Webex Contact Center environment. This lab-intensive course enables learners to administer Webex Contact Center in a cloud-native environment.

This course provides students with the fundamental knowledge and skills to use PowerShell for administering and automating administration of Windows servers. This course provides students the skills to identify and build the command they require to perform a specific task. In addition, students learn how to build scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills supporting a broad range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In keeping with that goal, this course will not focus on any one of those products, although Windows Server, which is the common platform for all of those products, will serve as the example for the techniques this course teaches.

This course teaches IT Professionals how to manage their Azure subscriptions, secure identities, administer the infrastructure, configure virtual networking, connect Azure and on-premises sites, manage network traffic, implement storage solutions, create and scale virtual machines, implement web apps and containers, back up and share data, and monitor your solution.

This course teaches IT Professionals experienced in SAP solutions how to leverage Azure resources that include deployment and configuration of virtual machines, virtual networks, storage accounts, and Azure AD that includes implementing and managing hybrid identities. Students of this course will learn through concepts, scenarios, procedures, and hands-on labs how to best plan and implement migration and operation of an SAP solution on Azure. Your will receive guidance on subscriptions, create and scale virtual machines, implement storage solutions, configure virtual networking, back up and share data, connect Azure and on-premises sites, manage network traffic, implement Azure Active Directory, secure identities, and monitor your solution.

This course teaches Azure administrators how to plan, deliver, and manage virtual desktop experiences and remote apps, for any device, on Azure. Students will learn through a mix of demonstrations and hands-on lab experiences deploying virtual desktop experiences and apps on Azure Virtual Desktop and optimizing them to run in multi-session virtual environments.

This course teaches developers how to create end-to-end solutions in Microsoft Azure. Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities. Students will also learn how to connect to and consume Azure services and third-party services, and include event- and message-based models in their solutions. The course also covers monitoring, troubleshooting, and optimizing Azure solutions.

This course teaches Azure Solution Architects how to design infrastructure solutions. Course topics cover governance, compute, application architecture, storage, data integration, authentication, networks, business continuity, and migrations. The course combines lecture with case studies to demonstrate basic architect design principles.

This course provides the knowledge and skills to design and implement DevOps processes and practices. Students will learn how to plan for DevOps, use source control, scale Git for an enterprise, consolidate artifacts, design a dependency management strategy, manage secrets, implement continuous integration, implement a container build strategy, design a release strategy, set up a release management workflow, implement a deployment pattern, and optimize feedback mechanisms.

In this course students will gain the knowledge and skills needed to implement security controls, maintain the security posture, and identify and remediate vulnerabilities by using a variety of security tools. The course covers scripting and automation, virtualization, and cloud N-tier architecture.

This course teaches Network Engineers how to design, implement, and maintain Azure networking solutions. This course covers the process of designing, implementing, and managing core Azure networking infrastructure, Hybrid Networking connections, load balancing traffic, network routing, private access to Azure services, network security and monitoring. Learn how to design and implement a secure, reliable, network infrastructure in Azure and how to establish hybrid connectivity, routing, private access to Azure services, and monitoring in Azure.

This course teaches IT Professionals how to manage core Windows Server workloads and services using on-premises, hybrid, and cloud technologies.

This course teaches IT Professionals to configure advanced Windows Server services using on-premises, hybrid, and cloud technologies. The course teaches IT Professionals how to leverage the hybrid capabilities of Azure, how to migrate virtual and physical server workloads to Azure IaaS, and how to secure Azure VMs running Windows Server. The course also teaches IT Professionals how to perform tasks related to high availability, troubleshooting, and disaster recovery. The course highlights administrative tools and technologies including Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor.

This course will provide foundational level knowledge on cloud concepts; core Azure services; and Azure management and governance features and tools.

Geared for experienced developers, this hands-on, workshop-style course will provide you with an immersive learning experience that will expand your skillset and open doors to new opportunities within the ever-growing technology landscape. Mastering Java and its powerful capabilities will provide you with the competitive edge you need to stand out in today's fast-paced development world.

After successfully completing this class, students will be able to perform the tasks associated with the adds, moves and changes and reporting within the contact center, and in addition take a complex business case from concept through call flow to a working deployment.

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place, and to generate solutions that people within the organization can take action on.

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.

This one-day workshop will help you handle most of those socially difficult moments. You’ll have an extra edge in areas that you may not have given a lot of thought of until now.

This course is designed for the information security practitioner who champions system security commensurate with an organization's mission and risk tolerance while meeting legal and regulatory requirements. The Certified Authorization Professional (CAP) certification course conceptually mirrors the National Institute of Standards and Technology (NIST) system authorization process in compliance with the Office of Management and Budget (OMB) Circular A-130, Appendix III.

The Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS) v1.0 course teaches you security concepts, common network and application operations and attacks, and the types of data needed to investigate security incidents. This course teaches you how to monitor alerts and breaches, and how to understand and follow established procedures for response to alerts converted to incidents. Through a combination of lecture, hands-on labs, and self-study, you will learn the essential skills, concepts, and technologies to be a contributing member of a cybersecurity operations center (SOC) including understanding the IT infrastructure, operations, and vulnerabilities. This course helps you prepare for the Cisco Certified CyberOps Associate certification and the role of a Junior or Entry-level cybersecurity operations analyst in a SOC.

This course is intended for those performing advanced administration of the CCE solution, or who may be responsible for Tier 2 support. The overall goal of this course is to learn advanced administration tasks associated with the CCE solution through a deeper exposure of the technical operational requirements and the tools used to configure and ensure CCE solution functionality. CCEF and CCEA or equivalent knowledge are prerequisites for this course.

The Administering Cisco Contact Center Enterprise is a 4-day course presented to CCE Administration personnel involved with “Day 2” support of a CCE solution deployment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound CCE environment. This course is intended for those administering the solution, or who may be responsible for Tier 1 support of the CCE solution. CCEF or equivalent knowledge is a prerequisite for this course.

In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Packaged Contact Center environment. The course covers the details needed to prepare an both CCE and ECE environments for the integration and configurations steps required to do the actual integration. Students will gain experience with the operations and administration tasks required for initial ECE deployment as well as ongoing system administration such as enabling SSO, importing objects, preparing queues and workflows, using the scripting tool, generating reports, enabling system logs for troubleshooting. Students will also see how to implement features that enhance ECE operations for Agents. This course also describes feature enhancements that will be available in ECE 12.0. This course is designed for partners and customers responsible for deploying and administering ECE in the PCCE environment.

This course is an architectural overview of the CCE Solution components and deployment models. The course is intended for all Admin and Deployment audiences as well as Management and Executives in order to understand the business application of the CCE solution. For Admin and Deployment audiences, the course provides framework around the interrelationship between both core and optional components required to affectively configure, support, deploy and troubleshoot the CCE solution.

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.

This Troubleshooting Cisco Contact Center Enterprise course is focused on Day 2 support of a PCCE deployment by Tier 3 support personnel. The course identifies processes and tools used to identify and diagnose common deployment issues so that support personnel can then select optimal methods to resolve those issues.

CCNA 200-301 Official Cert Guide, Volume 1 provides foundational knowledge to install, configure, and operate small- to medium-sized networks. Through hands-on labs, students will gain practical experience in networking essentials, IP addressing, routing protocols, and Ethernet LANs, preparing them for the CCNA 200-301 v1.1 certification exam.

CCNA 200-301 Official Cert Guide, Volume 2 builds on the foundational knowledge from Volume 1, introducing more advanced networking concepts such as wireless LANs, security architectures, network automation, and programmability. This volume is essential for preparing students for the CCNA 200-301 v1.1 certification exam and focuses on real-world applications, particularly in areas like cloud and automation technologies.

CEH v13 is globally recognized, accredited by the U.S. DoD 8140, and ranked among the top certifications in cybersecurity. By the end of this course, participants will master the five phases of ethical hacking—reconnaissance, scanning, gaining access, maintaining access, and covering tracks—enhanced with AI capabilities.

Red Hat Ceph Storage Architecture and Administration (CEPH125) is designed for storage administrators or cloud operators who intend to deploy Red Hat Ceph Storage to their production data center environment or OpenStack installation.

EC-Council’s C|HFI program prepares cybersecurity professionals with the knowledge and skills to perform effective digital forensics investigations and bring their organization into a state of forensic readiness. This includes establishing the forensics process, lab, evidence handling procedures, as well as the investigation procedures required to validate/triage incidents and point the incident response teams in the right direction. Forensic readiness could be the difference between a minor incident and a major cyber-attack that brings a company to its knees.

The Certified Information Systems Security Professional (CISSP) is the most globally recognized certification in the information security market. CISSP validates an information security professional’s deep technical and managerial knowledge and experience to effectively design, engineer, and manage the overall security posture of an organization. The broad spectrum of topics included in the CISSP Common Body of Knowledge (CBK®) ensure its relevancy across all disciplines in the field of information security.

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call control and mobility services. You will learn how to use Cisco® Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies, Cisco Unified Board Element Call deployments, signaling and media protocols, call coverage, and time of day routing.

The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 course provides you with knowledge about Cisco® Expressway Series solutions enabling business-to-business (B2B) calls, Cisco Mobile, remote access, authentication options, and additional Cisco Expressway Series features. Through a combination of lessons and hands-on labs, you will learn how to leverage collaborative technology to access secure, collaborative work supports including video, voice, content, and remote workloads. This course also prepares you for the 300-820 Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) exam.

The Implementing Cisco Collaboration Core Technologies (CLCOR) v1.0 course helps you prepare for the Cisco® CCNP® Collaboration and CCIE® Collaboration certifications, and advanced-level roles focused on the implementation and operation of Cisco collaboration solutions.

The Understanding Cisco Collaboration Foundations (CLFNDU) 1.0 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities.

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course provides you with the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco® Unified IM & Presence, Cisco Unity® Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

There are currently five generations in the workforce. Only a few short years ago, employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire or are simply healthy and happy enough that they would like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

This accelerated 5-day course is designed for experienced IT professionals to build the foundational administration aspects of installing, configuring and managing a Citrix Virtual Apps and Desktops 7 environment.

The Cybersecurity Maturity Model Certification (CMMC), managed by The Cyber AB (formerly known as the CMMC Accreditation Body or the CMMC-AB), is a program through which an organization's cybersecurity program maturity is measured by its initial and ongoing compliance with applicable cybersecurity practices, as well as their integration of corresponding policies and plans into their overall business operations.

In this advanced technical training course, you’ll learn how to plan for cloud-based and hybrid network deployments and integrations using the Cisco Meraki full-stack product portfolio and Cisco on-premise managed solutions like the ISR and Catalyst products.

CND v2 is based on the cybersecurity education framework and work role task analysis presented by the National Infocomm Competency Framework (NICF). The program is also mapped to the Department of Defense (DoD) roles for system/network administrators as well as global work roles and responsibilities laid out by the revised NICE Framework 2.0

Learn the skills required to configure and manage Citrix ADC Traffic Management features, including Content Switching, Traffic Optimization, and Global Server Load Balancing. At the end of the course, students will be able to configure their ADC environments to address efficient traffic switching and resilience requirements including Content Switching, Traffic Optimization, and Disaster Recovery.

In this course, you will learn the skills that are required for implementing NetScaler components including secure load balancing, high availability, and NetScaler management. You will learn how to configure your NetScaler environments to address traffic delivery and management requirements including load balancing, availability, and NetScaler operation management.

Learn the skills required to configure and manage Citrix Gateway features. At the end of the course, students will be able to configure their Citrix Gateway environments to address remote access requirements for Apps and Desktops.

Expand your Citrix networking knowledge and skills by enrolling in this five-day course. It covers Citrix ADC essentials, including secure load balancing, high availability and operations management, and also focuses on Citrix Gateway. You will learn to deliver secure remote access to apps and desktops integrating Citrix Virtual Apps and Citrix Desktops with Citrix Gateway.

Learn the skills required to configure and manage Citrix ADC Traffic Management features, including Content Switching, Traffic Optimization, and Global Server Load Balancing. At the end of the course, students will be able to configure their ADC environments to address efficient traffic switching and resilience requirements including Content Switching, Traffic Optimization, and Disaster Recovery.

Build your Citrix ADC knowledge and skills by enrolling in this five-day course. It covers Citrix ADC essentials-- platforms, architecture, licensing and functionality – and also focuses on traffic management, including content switching, traffic optimization and global server load balancing (GSLB). You will learn about key ADC capabilities such as high availability, security and performance, and explore SSL offload, load balancing and monitoring. The traffic management curriculum will cover the AppExpert policy engine, the Rewrite and Responder features, and Content Switching.

Learn the skills required to configure and manage Citrix Gateway features. At the end of the course, students will be able to configure their Citrix Gateway environments to address remote access requirements for Apps and Desktops.

Expand your Citrix networking knowledge and skills by enrolling in this five-day course. It covers Citrix ADC essentials, including secure load balancing, high availability and operations management, and also focuses on Citrix Gateway. You will learn to deliver secure remote access to apps and desktops integrating Citrix Virtual Apps and Citrix Desktops with Citrix Gateway.

Citrix Web App Firewall protects web apps and sites from known and unknown attacks. This threeday course will teach you how to address application services security requirements with Web App Firewall. After studying Citrix Web App Firewall, you'll learn about many different types of web attacks and vulnerabilities, such as SQL injection and cookie tampering, and how to protect against them. The course also covers policies, profiles and expressions; monitoring, management and reporting; and troubleshooting techniques. Highlighted features include the Adaptive Learning Engine and Secure Insight. This advanced course is designed for IT professionals with previous Citrix Networking experience.

Master the deployment and usage of Citrix Application Delivery Management with this two-day management and optimization course. You'll gain the skills needed to automate and manage network services for scale out of application architectures, and to optimize Citrix ADC-managed application delivery traffic. The curriculum focuses on centrally managing multiple Citrix ADC platforms, orchestrating configuration changes, reporting on transactions, visualizing infrastructure and planning infrastructure expansion. You will also learn how to implement Citrix ADC features, including caching, frontend optimization, Citrix ADC web logging and TCP/HTTP optimization, to optimize traffic managed by your Citrix networking environment.

Learn how to configure your Citrix networking environment to address application services security requirements with Citrix Web App Firewall; automate and manage network services for scale-out of application architectures with Citrix Application Delivery Management; and optimize Citrix ADC-managed application delivery traffic. This five-day course for experienced Citrix networking architects, engineers and administrators will teach you to deploy and manage Web App Firewall to protect web applications against different types of attacks. It will also give you a practical understanding of Citrix Application Delivery Management capabilities for centralized management of multiple Citrix ADC platforms, orchestration of changes, transaction reporting, infrastructure visualization and planning.

In this expert level 5-day training course you will be exposed to advanced networking and Citrix ADC concepts and configurations. Through lecture, lab exercises, and real-world case studies, you will learn to look critically at environment requirements, constraints, and business drivers to create a complex Citrix networking solution. Topics to be covered in this course include multi-site and multitenant deployments, advanced authentication and load balancing, and automation and orchestration and advanced troubleshooting. This training will also prepare you for the Citrix Certified Expert in Networking (CCE-N) exam.

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

This course provides the basic knowledge needed to install, configure, and support computer software and implement networking.