CCER - Reporting Cisco Contact Center Enterprise
Description:
This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.
Course Objectives:
To assist customers and partners in the task of creating reports from disparate data sources in a Cisco Contact Center deployment. The course considers the nuances of analyzing and troubleshooting in various deployment scenarios. Designed Tier 2/Day 2 Support.
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This course is delivered remotely via our partnership with Sunset Learning.
Scheduled Courses
This course isn't currently on the schedule, but we can add it. Just let us know.
Need to Request This Course On a Different Day?
LANTEC is very responsive to local client needs and unique or custom class demands. If you require a delivery date option for a class title on our schedule, please submit your specific request for immediate consideration. We can often accommodate countless additional courses NOT available on our public schedules, please inquire for personal assistance.
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US NAVY
The instructor was fantastic! Ryan was articulate and his delivery was well-paced, and very easy to follow. I truly enjoyed being in the class because of him. I honestly have not had 1 negative thing to say about any Lantec instructor. Everyone has been fabulous in his or her own way!!