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eLearning Course Library

Looking for a creative and time-saving method to maximize your team’s potential?

Whether you can’t make it to our conventional eight hour instructor-led trainings or just need additional reinforcement of those concepts, our completely self-paced computer based training may be the perfect solution.  With over 200 eLearning title options now available, our SCORM-compliant LMS features 24/7/365 access and individual logins with topic assignments by department or by individual at client discretion.  Full progress tracking is visible and class completion certificates are issued after successfully mastering the accountability quizzes along the way.  Packages are fully customizable and scalable according to company goals and needs. Contact Us Today for assistance on creating a personalized eLearning solution!

Professional Development

    Human Resources

  • Accounting Skills for the New Supervisor
    Accounting Skills for the New Supervisor
    Human Resources
    Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!
  • Anger Management: Understanding Anger
    Anger Management: Understanding Anger
    Human Resources
    Anger is a universal experience. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.
  • Appreciative Inquiry
    Appreciative Inquiry
    Human Resources
    Appreciative Inquiry, also known as AI, is a method for implementing change that is rooted in being positive, sharing stories of things that work well, and leveraging people’s strengths and the power of co-creation to initiate lasting, powerful changes that can make an organization the best it has ever been, because of people who care and are committed.
  • Building Better Teams
    Building Better Teams
    Human Resources
    Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together.
  • Business Succession Planning: Developing and Maintaining a Succession Plan
    Business Succession Planning: Developing and Maintaining a Succession Plan
    Human Resources
    Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place.
  • Conducting Effective Performance Reviews
    Conducting Effective Performance Reviews
    Human Resources
    Performance reviews are an essential component of employee development. Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.
  • Conflict Resolution: Getting Along in the Workplace
    Conflict Resolution: Getting Along in the Workplace
    Human Resources
    Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. This course will give participants the tools that will help you resolve conflict successfully and produce a win-win outcome.
  • Creating a Top Notch Talent Management Program
    Creating a Top Notch Talent Management Program
    Human Resources
    Having the right people in place at the right time is a key aspect to continued growth, success, or even just stability. This course will help you create a program to measure the talents of your people and how to help them grow in preparation for the future. It will also help you support and grow your organization by teaching you how to apply the most current research and adapt your organization to the ever-changing marketplaces.
  • Customer Service Training: Managing Customer Service
    Customer Service Training: Managing Customer Service
    Human Resources
    The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This workshop will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
  • Dispute Resolution: Mediation through Peer Review
    Dispute Resolution: Mediation through Peer Review
    Human Resources
    The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This workshop will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
  • Employee Recognition: Appreciating Your Workforce
    Employee Recognition: Appreciating Your Workforce
    Human Resources
    Everyone likes to be recognized for a job well done. It can be doubly important in the workplace, as it keeps employees happy and therefore results in a strong business that serves customers well and keeps the bottom line strong. Employee recognition can be a simple, but effective, tool. This course looks at the value of recognizing employees and how to carry it out in the workplace, both formally and informally.
  • Generation Gap: Closing the Generation Gap in the Workplace
    Generation Gap: Closing the Generation Gap in the Workplace
    Human Resources
    This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.
  • Hiring for Success: Behavioural Interviewing Techniques
    Hiring for Success: Behavioural Interviewing Techniques
    Human Resources
    Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. How do you separate the good from the great, when they have similar work experience and strengths to offer? This workshop will give you the skills and tools to hire successful candidates.
  • Onboarding: The Essential Rules for a Successful Onboarding Program
    Onboarding: The Essential Rules for a Successful Onboarding Program
    Human Resources
    You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company. This workshop will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program.
  • Orientation Handbook: Getting Employees Off to a Good Start
    Orientation Handbook: Getting Employees Off to a Good Start
    Human Resources
    A thoughtful new employee orientation program, coupled with an employee handbook (or website) that communicates workplace policies, can reduce turnover and those reductions save your organization money. Engage them from the moment they are hired; give them what they need to feel welcome, and let them impress you with what they bring to your company.
  • Performing Management: Managing Employee Performance
    Performing Management: Managing Employee Performance
    Human Resources
    Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This workshop will give you some of those skills.
  • Problem Solving and Decision Making
    Problem Solving and Decision Making
    Human Resources
    We make decisions and solve problems continually. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier.
  • Public Relations (PR)
    Public Relations (PR)
    Human Resources
    The field of public relations has changed with the evolution of computers and the speed with which information can spread. In this comprehensive course, you will learn how to determine the type of information required, to approach PR strategically, create compelling releases, and manage your media relations.
  • Stress Management
    Stress Management
    Human Resources
    Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.
  • Successfully Managing Change
    Successfully Managing Change
    Human Resources
    Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.
  • Transgender Employees: Creating an Inclusive Work Community
    Transgender Employees: Creating an Inclusive Work Community
    Human Resources
    Transgender Employees: Creating an Inclusive Work Community is a course to introduce the importance and elements of safe inclusive workspaces for Transgender persons – those identifying as a gender other than the one assigned at birth. This course will offer an introduction to terminology, elements, policies, and resources to build and sustain a safe, inclusive environment for Transgender employees and increase the comfort level and productivity off all in your organization.

    • Internet Marketing

  • Basic Internet Marketing
    Basic Internet Marketing
    Internet Marketing
    This course is an ideal start for business owners and people new to marketing to learn the basics of Internet marketing. We’ve included information on how to market online, and even more importantly, how to determine what results you are getting.
  • Building a Brand on Social Media
    Building a Brand on Social Media
    Internet Marketing
    Whether you’re looking to build a brand from scratch, or strengthen an existing brand, this course will help you build a brand using social media. We’ll cover how to build a social media strategy, identify social media platforms that fit your brand, craft strong messages that will engage your audience, and evaluate and revise your strategy.
  • Creating Winning Webinars: Getting Your Message Out
    Creating Winning Webinars: Getting Your Message Out
    Internet Marketing
    Webinars are now a common and effective tool being used by thousands and thousands of companies, across all industries. Webinars are an affordable means of connecting with your staff, customers and online community. This course will offer an introduction to webinar creation and provide you with a tool that is both appealing to you, the creator, and webinar attendees. With millions of webinars taking place online every month this is a medium to be embraced.
  • Creating a Google AdWords Campaign
    Creating a Google AdWords Campaign
    Internet Marketing
    Many companies advertise with pay per click ads. This course focuses on the largest machine available: Google AdWords. In this one-day course, participants will learn how Google AdWords work, what pay per click means, the importance of correctly setting an AdWord budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success.
  • Growth Hacking
    Growth Hacking
    Internet Marketing
    Growth hacking is to the new economy what marketing was to the last millennium. The difference is in how those customer connections are discovered, created, and nurtured. This course will highlight the essentials of growth hacking — from learning the new growth hacking mindset and discovering the need your product or service can fill, through planning, delivery and optimization — that will position your company to grow and thrive today and in the future.
  • Introduction to E-Mail Marketing
    Introduction to E-Mail Marketing
    Internet Marketing
    E-mail marketing is here to stay, and knowing how to do it well is essential for marketers as well as small business owners, coaches, and consultants. In this workshop you’ll learn the essentials of planning, creating, and delivering exceptional e-mail marketing campaigns that support your overall marketing strategy.
  • Marketing with Social Media
    Marketing with Social Media
    Internet Marketing
    Social media remains an evolving aspect of our daily lives in addition to being a part of our businesses. Participants will learn to develop a social media marketing plan as a part of their overall marketing strategy, determine who should be on their team, and choose how they will measure what is taking place. In addition, we will explore some of the major social media sites and look at how specialty sites and social media management tools can take their social media marketing to the next level.
  • Promoting a Marketing Webinar
    Promoting a Marketing Webinar
    Internet Marketing
    As someone who already has the skills to create webinars — from the structure and content to how to use webinar platform technology — you are ready to join the thousands of companies and entrepreneurs using webinars to promote their products and grow their revenue. This course focuses on the essential steps to promoting a marketing webinar that connects with your target audience and generates your desired results.
  • Writing for the Web
    Writing for the Web
    Internet Marketing
    The Internet is full of fascinating places to find information, check out your favorite companies and stores, look for deals, read the news, and much more. However, people don’t read information on the web in the same way that they read a printed newspaper, magazine, or a book. As writers, we must be very aware of how people approach a web page so that we can create interesting and engaging content.

    • Personal Development

  • Active Listening
    Active Listening
    Personal Development
    Communication skills are at the heart of everything we do each day. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
  • Advanced Writing Skills
    Advanced Writing Skills
    Personal Development
    Our time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.
  • Becoming a Better Learner
    Becoming a Better Learner
    Personal Development
    The definition of learning is the process of acquiring new, or modifying existing knowledge, behaviors, skills, values, or preferences. There was a time when what you learned in school before entering the workforce would be all you needed to know for the rest of your career. That is no longer the case, the rapid evolution of workplace technologies and best practices means you need to keep your skills current.
  • Building Self Esteem and Assertiveness Skills
    Building Self Esteem and Assertiveness Skills
    Personal Development
    A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. In this workshop, you will discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want
  • Business Etiquette: Getting that Extra Edge
    Business Etiquette: Getting that Extra Edge
    Personal Development
    If you’ve ever had an awkward moment where: you aren’t sure which fork to use, you don’t know which side plate is yours, you’ve ever had to make small talk with a Very Important Person and been lost for words… Then you know just how agonizing such moments can be. This workshop will help you handle most of those socially difficult moments.
  • Business Writing That Works
    Business Writing That Works
    Personal Development
    In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This workshop will give you the tools to become a better writer.
  • Communication Strategies
    Communication Strategies
    Personal Development
    A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
  • Conducting Accurate Internet Research
    Conducting Accurate Internet Research
    Personal Development
    As the Internet grows, it becomes more challenging to find the correct information from a reliable source in a timely manner. This course will teach students how to conduct accurate Internet research by creating a search plan, searching both the surface web and the deep web, and staying organized. Students will also learn how to think critically and find the best sources for their Internet search.
  • Conquering Your Fear of Speaking in Public
    Conquering Your Fear of Speaking in Public
    Personal Development
    Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? We’ll give you the confidence and the skills to interact with others, to speak in informal situations, and to present in front of small groups.
  • Creating Winning Proposals in a two-day Course
    Creating Winning Proposals in a two-day Course
    Personal Development
    Proposals are persuasive documents that are fundamental tools in organizational funding and output. This course will look at sources of funding, types of proposals and how to write proposals that will meet funding agencies requirements. An important but often overlooked aspect of proposal writing will also be covered- Building and Maintaining Relationships.
  • Creating a Dynamite Job Portfolio
    Creating a Dynamite Job Portfolio
    Personal Development
    The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview.
  • Creative Thinking and Innovation
    Creative Thinking and Innovation
    Personal Development
    Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice. Recognizing and honing your own creative potential is a process.
  • Critical Thinking
    Critical Thinking
    Personal Development
    The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This workshop will give you some practical tools and hands-on experience with critical thinking and problem solving.
  • Customer Service: Critical Elements of Customer Service
    Customer Service: Critical Elements of Customer Service
    Personal Development
    While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
  • Developing Your Executive Presence
    Developing Your Executive Presence
    Personal Development
    Some people immediately command attention and respect when they walk into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This workshop will help you do just that by building your credibility, improving your personal appearance, honing your networking skills, and enhancing your ability to communicate effectively.
  • Emotional Intelligence
    Emotional Intelligence
    Personal Development
    Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. This workshop will help you develop your emotional intelligence.
  • Fostering Innovation
    Fostering Innovation
    Personal Development
    Innovation in its purest form means to create something new, but it can also mean better solutions, new methods of doing something, finding more efficient and effective ways of completing a task, or creating new processes or workflows. Innovation is what propels businesses into the future, and allows them to forge a new path of relevance, profit, and success.
  • Getting Stuff Done: Personal Development Boot Camp
    Getting Stuff Done: Personal Development Boot Camp
    Personal Development
    Over the course of this workshop, we will explore various time management and organizational tools and techniques so that you can build a customized productivity plan for your personal and professional lives. At the end of the course, you will emerge with a plan that works for you, so that you can start regaining control of your life!
  • Getting Your Job Search Started
    Getting Your Job Search Started
    Personal Development
    While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this workshop will help you to determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started.
  • Goal Setting
    Goal Setting
    Personal Development
    We all have things we want in life. The route to success is to take the things that we dream about and wish for, and turn them into reality. This workshop will lead participants through thinking, planning, and taking action on the things they really want. They will learn ways to ensure that they get where they want to go in life.
  • Honing and Delivering Your Message
    Honing and Delivering Your Message
    Personal Development
    This course will prepare students to develop a message and remain on topic when they are presenting that message to the media and public without straying from the point, or points, they want to make. The final session will give students the opportunity to craft and hone a message of their own.
  • Identifying and Combatting Fake News
    Identifying and Combatting Fake News
    Personal Development
    What the public sees and hears about you is crucial to building trust. That is why the emergence of ‘fake news’ is so unsettling to businesses and individuals dependent on public trust to grow, prosper and ultimately do their jobs. This course will highlight the essentials of fake news: spotting it, coping with it, and growing from it — turning a potential crisis into opportunities for promotion and connection.
  • Influence and Persuasion Skills
    Influence and Persuasion Skills
    Personal Development
    When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place.
  • Managing Pressure and Maintaining Balance
    Managing Pressure and Maintaining Balance
    Personal Development
    When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points.
  • Mastering the Interview
    Mastering the Interview
    Personal Development
    The interview is one of the key elements of the job search process. As with any skill, we can get better at it with preparation and practice. In this workshop, participants will explore how to prepare for an interview and become familiar with the types of questions to expect, as well as the questions they should think about asking. They will learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up on their interview sessions.
  • NLP (Neuro Linguistic Programming): Tools for Real Life
    NLP (Neuro Linguistic Programming): Tools for Real Life
    Personal Development
    Once you have a grasp on NLP's basic principles, you might be interested in learning about some tools that can help you do more with NLP. This workshop will give you some hands-on experience with important NLP techniques, including anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and even some self-hypnosis techniques.
  • NLP: An Introduction to Neuro Linguistic Programming
    NLP: An Introduction to Neuro Linguistic Programming
    Personal Development
    Your brain, thoughts, and behavior are at the core of everything that you do every day, even if you aren’t aware of it. In order to truly achieve the results that you want to achieve, you must master the art of bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world. Neuro linguistic programming can give you the tools to do just that.
  • Networking for Success
    Networking for Success
    Personal Development
    Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. These achievements come from being interested in helping others, in listening, and in purposefully meeting and introducing people to one another. In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centered connections and online spaces such as LinkedIn.
  • Personal Branding
    Personal Branding
    Personal Development
    This course is an exploration about the type of impact we want to have in life and work. Participants will consider and define the influence that they can have on their life and work. They will also learn skills for success and how to create those circumstances.
  • Project Management: All You Need to Know
    Project Management: All You Need to Know
    Personal Development
    In this course, you will gain experience using the most common project management execution tools from Project Tracking Forms, Risk Monitoring Tables to Communications Plans, Change Request Forms, Issues Logs and Lessons Learned Forms. Your small projects will be more successful than ever! This workshop is not intended for those looking to be certified as project managers but rather for those who complete projects at work from time to time
  • Project Planning: All Your Need to Know for Project Management
    Project Planning: All Your Need to Know for Project Management
    Personal Development
    In this course, we will gain experience using the most common project management planning tools and will completely plan a case study project from Statement of Work through Work and Resource Breakdown, Scheduling and end up with a completed Project Planning Worksheet. Your small projects will be more successful than ever!
  • Public Speaking: Presentation Survival School
    Public Speaking: Presentation Survival School
    Personal Development
    A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this workshop, you will master the skills that will make you a better speaker and presenter.
  • Public Speaking: Speaking Under Pressure
    Public Speaking: Speaking Under Pressure
    Personal Development
    Speaking under pressure, or thinking on your feet, means being able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behavior. This course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.
  • Research Skills
    Research Skills
    Personal Development
    We will start with basic techniques, such as reading, memory recall, note-taking, and planning. Most importantly, we will talk about how to use all kinds of sources, including a library’s Dewey Decimal System, journals, and the Internet. After you complete this course, you’ll be ready to find reliable information on any topic, and turn that information into a compelling, accurate piece of writing.
  • Self Leadership
    Self Leadership
    Personal Development
    Self-leadership requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This workshop will help participants internalize the four pillars of self-leadership and to make meaningful, empowered choices while taking action to get where they want to go.
  • Skills for the Administrative Assistant
    Skills for the Administrative Assistant
    Personal Development
    Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.
  • The Minute Taker's Workshop
    The Minute Taker's Workshop
    Personal Development
    To ensure that meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this workshop you will understand your role as a minute-taker and the best techniques for producing minutes that include all the essential information needed.
  • Time Management: Get Organized for Peak Performance
    Time Management: Get Organized for Peak Performance
    Personal Development
    Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. Many people find that they flit from one task to another, trying to get everything done. In this workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.
  • Working Smarter: Using Technology to your Advantage
    Working Smarter: Using Technology to your Advantage
    Personal Development
    Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This workshop will show you how to leverage technology to work smarter, not harder.
  • Workplace Success: Eight Key Skills You'll Need
    Workplace Success: Eight Key Skills You'll Need
    Personal Development
    Eight of the most commonly identified skills are: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking, and Emotional Intelligence. This course looks to take you from where you are now to a new level of understanding for the key skills that will help to make you successful at work.
  • Writing Reports and Proposals
    Writing Reports and Proposals
    Personal Development
    It is essential to understand how to write reports and proposals that get read. Having a method to prepare these documents will help you be as efficient as possible with the task. This course will build on a solid base of writing skills to present information in formal, informal, and proposal styles.

    • Sales and Marketing

  • Body Language: Reading Body Langauage As a Sales Tool
    Body Language: Reading Body Langauage As a Sales Tool
    Sales and Marketing
    Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives.
  • Building Relationships for Success in Sales
    Building Relationships for Success in Sales
    Sales and Marketing
    Strategic friendships will make or break any business, no matter how big and no matter what kind of market. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships.
  • CRM: Introduction to Customer Relationship Management
    CRM: Introduction to Customer Relationship Management
    Sales and Marketing
    As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.
  • Call Center Sales Training
    Call Center Sales Training
    Sales and Marketing
    This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical workshop.
  • Corporate Branding: How to Create and Manage
    Corporate Branding: How to Create and Manage
    Sales and Marketing
    Your brand is the vehicle that propels your product or service into your customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up to. This course will get you started on the road to creating a perfect brand.
  • Dynamite Sales Presentations
    Dynamite Sales Presentations
    Sales and Marketing
    A great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they need. This workshop will show you how to create a winning proposal and how to turn it into a dynamite sales presentation.
  • Overcoming Objections to Nail the Sale
    Overcoming Objections to Nail the Sale
    Sales and Marketing
    If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.
  • Prospecting for Leads like a Pro
    Prospecting for Leads like a Pro
    Sales and Marketing
    After this course, you will know who to target and how to target them, and commit to do some prospecting every day through warming up cold calls, following up on leads, or networking. You will also build your personal prospecting plan and learn how to ensure your future by planting seeds daily.
  • Selling Smarter
    Selling Smarter
    Sales and Marketing
    It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood. The back-slapping, high pressure, joke-telling sales person has disappeared. In his place is a new generation of sales professionals: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence.
  • Social Selling for Small Business
    Social Selling for Small Business
    Sales and Marketing
    In this workshop, we’re going to explore how social selling is an essential requirement for sales teams, and how the relationships that are created and nurtured within social media will help you grow and sustain your business. We’ll also learn how to apply specific techniques to connect with your audience and potential fans in the social space.
  • Telemarketing: Using the Telephone as a Sales Tool
    Telemarketing: Using the Telephone as a Sales Tool
    Sales and Marketing
    Virtually everybody in sales today sells over the phone at least part of the time. This workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalize each sales call.
  • Trade Shows: Getting the Most Out of Your Experience
    Trade Shows: Getting the Most Out of Your Experience
    Sales and Marketing
    This course aims to have you understand some of the basic skills that would allow you to get the most out of your trade show experience. It will explore a number of things that should be done before the show even starts, including setting trade show goals, understanding your company, and developing good trade show introductions. It will then look at trade show etiquette and skills emphasizing active listening, body language and questioning. The workshop will end with an exploration of the follow-up necessary after the show.

    • Small Business Training

  • Basic Business Management: Boot Camp
    Basic Business Management: Boot Camp
    Small Business Training
    Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. The business environment is a complex place to be.
  • Building a Consulting Business
    Building a Consulting Business
    Small Business Training
    Today’s business environment isn’t focused on 9-to-5, lifelong, static positions like it was decades ago. Our world is constantly shifting and evolving, meaning that businesses (and workers) must evolve with it. As a result of this shift, consultants have more opportunities than ever before.
  • Building an Online Business
    Building an Online Business
    Small Business Training
    The Internet has changed the way that we work, live, shop, and play. You can take advantage of this new way of doing business whether you want to set up a part-time venture or create the next million-dollar enterprise.
  • Communications for Small Business Owners
    Communications for Small Business Owners
    Small Business Training
    Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.
  • E Commerce Management
    E Commerce Management
    Small Business Training
    As the global Internet population continues to grow, electronic commerce is growing as well. This huge market encompasses traditional e-commerce, as well as m-commerce (which is growing faster than any other sector) and location-based e-commerce. This program will teach entrepreneurs how to develop, market, and manage an e-commerce business, giving them a crucial advantage in today’s competitive market.
  • Entrepreneurship 101
    Entrepreneurship 101
    Small Business Training
    Millions of people around the world are living that dream and running their own business. This course will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic steps of creating your own business. At the end of the course, you’ll have a solid foundation to start your entrepreneurial journey.
  • Global Business Strategies
    Global Business Strategies
    Small Business Training
    Opportunities to take a regional business into the global market make it possible to strategically, smartly, and profitably accomplish more than you can by staying local. Topics such as trade financing, regulatory considerations, international business planning, sustainability, and much more are included in this course. The materials here are well suited for small and medium sized business leaders as they prepare to take their company into the global marketplace.
  • Intrapreneurship
    Intrapreneurship
    Small Business Training
    Intrapreneurship has been described as a great way to make beneficial changes to your organization. People can choose to continue with the status quo, or they can work to make a difference in the lives of themselves and others within the company. After you complete this workshop, you will have ways to get started and implement your plans.
  • Kickstarting Your Business with Crowdsourcing
    Kickstarting Your Business with Crowdsourcing
    Small Business Training
    Today’s fast-paced marketplace demands that businesses think fast. Crowdsourcing can help all types of businesses keep on top of trends and stay competitive. This course will show you how to leverage all types of crowdsourcing (including microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding) to kickstart your business’ growth.
  • Marketing for Small Business Owners
    Marketing for Small Business Owners
    Small Business Training
    Marketing is about getting your business known and building your position within the marketplace. Small businesses don’t always have a big budget for marketing, so they have to do things a little differently than big business in order to grow their presence, increase results, and meet business goals. This workshop will help small business owners and managers develop their marketing message, create a marketing plan, and apply the right strategies.
  • Writing a Business Plan
    Writing a Business Plan
    Small Business Training
    This course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essential steps are covered, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. Students will come away from the course energized and prepared to write their business plan.

    • Supervisors and Managers

  • Advanced Project Management
    Advanced Project Management
    Supervisors and Managers
    Your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. This workshop presumes that participants have an understanding of topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project.
  • Becoming a Progressive Employer
    Becoming a Progressive Employer
    Supervisors and Managers
    Many people like to think of themselves as progressive in some fashion, but is this usually the case? Employers can be considered progressive for numerous reasons, from the way they treat their staff to their approach to technology.
  • Budgets and Managing Money
    Budgets and Managing Money
    Supervisors and Managers
    We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red.
  • Business Leadership: Becoming Management Material
    Business Leadership: Becoming Management Material
    Supervisors and Managers
    This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.
  • Coaching and Mentoring
    Coaching and Mentoring
    Supervisors and Managers
    Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. It’s about being a guide, offering wisdom and advice when it is needed.

Software Applications

    Computer Fundamentals

  • Adobe Acrobat Pro XI Part One
    Adobe Acrobat Pro XI Part One
    Computer Fundamentals
    Acrobat XI Pro is Adobe’s powerful and easy-to-use Portable Document Format (PDF) reader and editor all-in-one application. This course covers features of the Acrobat Pro interface, how to view and modify PDF documents, how to convert PDF files, and techniques for using Acrobat Pro on a touchscreen device.
  • Computer Basics Advanced
    Computer Basics Advanced
    Computer Fundamentals
    In section one of this course, you will learn the first steps and basic tasks to working with a computer, including using the desktop, customizing your computer, and printing. In section two, you will learn the basics of managing, viewing, and working with files and folders. You will also learn how to compress files.
  • Computer Basics Expert
    Computer Basics Expert
    Computer Fundamentals
    In section one of this course, you will learn the basics of applications and basic applications: working with a Window, WordPad, and Applications. In section two, you will learn the basics of web browsers and the internet: browsing the web, working with book marks, web pages, and printing web pages.
  • Computer Basics Foundation
    Computer Basics Foundation
    Computer Fundamentals
    In section one of this course, you will learn general concepts: types of computers, anatomy of a PC, and how a PC works.  In section two, you will learn hardware devices: CPU and memory, input devices, output devices, and secondary storage devices.  In section three, you will learn the basics of software: operating systems and applications, types of software and how they’re built, and legal issues.
  • Computer Basics Intermediate
    Computer Basics Intermediate
    Computer Fundamentals
    In section one of this course, you will learn the basic and advanced terms of information networks, networking basics, and basic internet and internet security concepts. In section two, you will learn about applications and computers in the workplace, tele-commuting, the electronic world, ergonomics, and safety in the environment. In section three, you will learn about security: being proactive, identifying yourself, protecting your data, and understanding malware and protecting against it.
  • Introduction to HTML and CSS Coding Part Two
    Introduction to HTML and CSS Coding Part Two
    Computer Fundamentals
    This course will further your knowledge about how to build a website. Lessons include how to use complex selectors to help shape and design a website, responsive web design using layouts and media queries, and some best use practices for both HTML and CSS, to help keep your code clean and reusable.
  • Introduction to HTML and CSS Coding
    Introduction to HTML and CSS Coding
    Computer Fundamentals
    This course is intended as an introduction to HTML and CSS computer programming languages. We will first cover the basics of these languages, then continue to explore various ways to use these languages to create an effective and well-designed webpage.
  • Microsoft Windows 10 Part One
    Microsoft Windows 10 Part One
    Computer Fundamentals
    This course is intended to help both novice and experienced users become familiar with Windows 10. This course will cover logging into Windows 10, completing basic actions using its user interface, customizing the user interface, understanding its security features, and using both Microsoft Edge and File Explorer.
  • Microsoft Windows 10 Part Two
    Microsoft Windows 10 Part Two
    Computer Fundamentals
    The second part of our Windows 10 course will help users become familiar with modifying Windows 10 settings, managing user accounts, working with default apps, managing devices, managing networks, and securing system data.
  • Microsoft Windows 10: Navigating the new Windows Environment
    Microsoft Windows 10: Navigating the new Windows Environment
    Computer Fundamentals
    Microsoft Windows 10 is the latest iteration of the popular Windows operating system. This course covers: using Windows Store apps, using Microsoft Edge, customizing the Windows 10 environment, using Windows 10 security features, and more.
  • Microsoft Windows 10: Transition from Microsoft Windows 8.1
    Microsoft Windows 10: Transition from Microsoft Windows 8.1
    Computer Fundamentals
    This course is intended to help experienced Windows 8.1 users become familiar with the changes that have been made with Windows 10. It focuses on new and improved features in Windows 10, such as the return of the Start menu, Cortana integration, and the addition of Microsoft Edge.
  • Online Tools for Small Business
    Online Tools for Small Business
    Computer Fundamentals
    The internet, providing an information highway for communication and research, is now also a virtual toolbox for the small business owner. This course will give an overview of some popular options for marketing, promotion, project management, data acquisition, document review, graphic design, and sales transactions.
  • Slack for Business
    Slack for Business
    Computer Fundamentals
    This course is intended to help all users start using Slack. We will cover how to set up a Slack account and team, communicate in channels, work with channels, use Slack’s communication tools, customize user preferences, and customize team preferences.

    • G Suite

  • Google G Suite Connect
    Google G Suite Connect
    G Suite
    G Suite is Google’s online-only office productivity suite. This course will cover how to use Gmail, Google Calendar, Google Forms, Google Hangouts, and Google Plus.
  • Google G Suite Create
    Google G Suite Create
    G Suite
    G Suite is Google’s cloud based, online-only office productivity suite. This course is designed to help all new G Suite users to build their competency with Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, and Google Calendar quickly.

    • Office 365 and Office 2016

  • Microsoft Access 2016 Part One
    Microsoft Access 2016 Part One
    Office 365 and Office 2016
    Access is Microsoft’s flagship database application that allows you to create and manage databases for all sorts of different purposes. This new version of Access incorporates a few new features and connectivity options in order to make databases more accessible to the everyday user.
  • Microsoft Access 2016 Part Two
    Microsoft Access 2016 Part Two
    Office 365 and Office 2016
    This is the second part of a two-level course, and will explore advanced Access features. Students will cover implementing advanced form design, using data validation, using macros to improve user interface design, using database management, and managing switchboards.
  • Microsoft Excel 2016 Part One
    Microsoft Excel 2016 Part One
    Office 365 and Office 2016
    Excel is Microsoft’s powerful and easy-to-use spreadsheet program. This course is intended to help all novice computer users get up to speed with Excel quickly. We will cover different features of the interface, show users how to print, cover some simple scenarios, and cover the basics of formatting.
  • Microsoft Excel 2016 Part Three
    Microsoft Excel 2016 Part Three
    Office 365 and Office 2016
    Microsoft Office Excel 2016 Part Three, explores the advanced features in in Excel 2016. Students will cover how to automate worksheet functionality, audit worksheets, analyze data, work with multiple workbooks, export Excel data and import/export XML data.
  • Microsoft Excel 2016 Part Two
    Microsoft Excel 2016 Part Two
    Office 365 and Office 2016
    This course is intended to help all users get up to speed on the different features of Excel and to become familiar with its more advanced selection of features. We will cover how to create and use advanced formulas, analyze data, organize worksheet data with tables, visualize data with charts, insert graphics, and enhance workbooks.
  • Microsoft Excel 2016 PowerPivot
    Microsoft Excel 2016 PowerPivot
    Office 365 and Office 2016
    This course takes a look at the free PowerPivot add-in for Microsoft Excel 2016. It covers interface features, techniques for manipulating PowerPivot data, how to create PowerPivot reports, the structure of DAX functions, and ways to distribute PowerPivot data.
  • Microsoft Excel 2016 and VBA
    Microsoft Excel 2016 and VBA
    Office 365 and Office 2016
    This course, over the duration of five lessons, gives students the skills they need to harness Visual Basic for Applications, or VBA. We will cover developing macros, formatting worksheets using macros, creating interactive worksheets, and performing calculations.
  • Microsoft Office 365 Part 1
    Microsoft Office 365 Part 1
    Office 365 and Office 2016
    Microsoft Office 365 is a subscription-based online office and software services suite. This course aims to teach users of Office 365 how to learn basic tasks using the apps and services: Office Online, Skype for Business 2016, and Microsoft Teams.
  • Microsoft Office 365 Part 2
    Microsoft Office 365 Part 2
    Office 365 and Office 2016
    This is the second part of Office 365, Microsoft’s cloud-based office software suite that incorporates online services with Office Online and other Microsoft tools. This course will include file storage and collaboration with OneDrive and SharePoint; using cloud-exclusive tools such as Delve and Planner; and managing users and security within Office 365.
  • Microsoft OneNote 2016
    Microsoft OneNote 2016
    Office 365 and Office 2016
    OneNote 2016 is Microsoft’s note-taking and organizational application. This course covers different features of the interface, shows users how to print, examines the basics of formatting, creating a OneNote notebook, customizing the interface, entering information into OneNote, and using OneNote’s collaboration tools.
  • Microsoft Outlook 2016 Part One
    Microsoft Outlook 2016 Part One
    Office 365 and Office 2016
    Microsoft Office Outlook 2016 incorporates some new features that will help make managing your e-mail easier than ever. This course will help students get comfortable with creating and sending messages, managing contacts, using the calendar, managing tasks, and working with notes.
  • Microsoft Outlook 2016 Part Two
    Microsoft Outlook 2016 Part Two
    Office 365 and Office 2016
    This course will help users get up to speed on the Outlook 2016 features and become familiar with its advanced options. This course shows how to configure advanced message options, use advanced message management options, manage activities using tasks, edit electronic business cards, share your workspaces with others, manage Outlook data files, among other topics.
  • Microsoft Outlook Online
    Microsoft Outlook Online
    Office 365 and Office 2016
    Outlook Online is the cloud-based version of Microsoft’s information management application. Key learning areas will include creating and sending messages, managing contacts, using the calendar, and managing tasks.
  • Microsoft PowerPoint 2016 Part One
    Microsoft PowerPoint 2016 Part One
    Office 365 and Office 2016
    PowerPoint is Microsoft’s powerful and easy-to-use presentation program. This course will help all novice computer users get up to speed with PowerPoint quickly. We cover different features of the interface; show users how to create, save, and present a basic presentation; cover the basics of formatting; and discuss how to add multimedia to a presentation.
  • Microsoft PowerPoint 2016 Part Two
    Microsoft PowerPoint 2016 Part Two
    Office 365 and Office 2016
    This is the second part of PowerPoint 2016.This course will cover modifying the PowerPoint enviornment, customizing design templates, adding SmartArt, working with media and animations, and collaborating on a presentation.
  • Microsoft Project 2016 Part One
    Microsoft Project 2016 Part One
    Office 365 and Office 2016
    Microsoft Project 2016 is one of the most popular scheduling and project management programs on the market. This course covers the basics of using Project 2016 and how to set up a simple project, including how to configure the project calendar, tasks, resources, and more.
  • Microsoft Project 2016 Part Two
    Microsoft Project 2016 Part Two
    Office 365 and Office 2016
    This is the second part of our two-part training materials courseware for Microsoft Project 2016. At the end of this course, your students are going to be comfortable managing the Project environment, working within task structures, generating views, and creating reports.
  • Microsoft Publisher 2016
    Microsoft Publisher 2016
    Office 365 and Office 2016
    This course will allow users get up to speed with Publisher quickly. They will learn about different features of the interface, how to create a publication, cover some basic publication tasks, discuss how to manage graphics in Publisher, and learn how to prepare a publication for printing and electronic sharing.
  • Microsoft SharePoint 2016 for Administrators
    Microsoft SharePoint 2016 for Administrators
    Office 365 and Office 2016
    This course looks at the many features that can help SharePoint 2016 administrators streamline, automate, and facilitate site management tasks. It will familiarize students with creating and configuring site collections; configuring top-level sites; configuring site collection metadata; setting up archiving and compliance policies; using workflows; and configuring search options.
  • Microsoft SharePoint 2016 for Site Owners
    Microsoft SharePoint 2016 for Site Owners
    Office 365 and Office 2016
    Microsoft SharePoint 2016 is a collaboration platform that allows multiple users to share documents, exchange ideas, and work together. This course will look at changes that have been made to the user interface, show users how to create new sites, libraries, lists, as well as change site settings and manage site options.
  • Microsoft SharePoint 2016 for Users
    Microsoft SharePoint 2016 for Users
    Office 365 and Office 2016
    Microsoft SharePoint 2016 is an online collaboration tool that is very prominent for businesses and organizations. At the end of this course, users will be able to navigate through SharePoint, search documents, content, libraries, and lists. They will know how to update their SharePoint profile, use SharePoint with Microsoft Office, and access SharePoint from mobile devices.
  • Microsoft Skype for Business 2016
    Microsoft Skype for Business 2016
    Office 365 and Office 2016
    Microsoft Skype for Business 2016 is an instant messaging platform that includes voice calling, video conferencing, and a variety of collaboration features. By the end of this course, learners should feel ready to use Skype for Business 2016 to send instant messages and participate in audio and video calls.
  • Microsoft Sway
    Microsoft Sway
    Office 365 and Office 2016
    Welcome to our Microsoft Sway course. Sway is Microsoft’s cloud-based presentation app. It provides a quick, easy way to create interactive presentations for the web.
  • Microsoft Teams
    Microsoft Teams
    Office 365 and Office 2016
    This course is intended to help all users get started with Teams, use messages and channels, communicate in different ways, and customize Teams settings.
  • Microsoft Visio 2016 Part One
    Microsoft Visio 2016 Part One
    Office 365 and Office 2016
    Microsoft Office Visio 2016 Part One, covers the basics, and a bit more, of Microsoft’s latest version of its popular diagramming software. Covered here are interface features, the updated help feature, simple diagrams, organization charts, floor plans, flowcharts, and network diagrams.
  • Microsoft Visio 2016 Part Two
    Microsoft Visio 2016 Part Two
    Office 365 and Office 2016
    This is the second part of our Visio 2016 training. In this course, your students will learn about: the different features of the interface, how to print, and some common usage scenarios. They will also learn how to connect drawings to outside resources, and cover the some of the more advanced formatting options found in this latest edition of Microsoft Visio.
  • Microsoft Word 2016 Part One
    Microsoft Word 2016 Part One
    Office 365 and Office 2016
    This course will introduce students to Microsoft Word’s important features. Key topics include creating a new document, making it look professional and presentable, adding graphics, and customizing the Microsoft Word interface.
  • Microsoft Word 2016 Part Three
    Microsoft Word 2016 Part Three
    Office 365 and Office 2016
    This advanced course is designed to help power users leverage Microsoft Word to collaborate on documents and secure information. This course also covers techniques for creating complex documents, such as forms or documents that require reference pages.
  • Microsoft Word 2016 Part Two
    Microsoft Word 2016 Part Two
    Office 365 and Office 2016
    This course is designed to help users who are familiar with Word’s basic features take their skills to the next level. The topics covered include using tools like styles, macros, templates, mail merge, and building blocks to automate tasks.
  • Power BI
    Power BI
    Office 365 and Office 2016
    This course will show you how to link and model data in Power BI and create visual reports that reveal data insights. Although the Power BI desktop client will be the primary focus, an introduction to the Power BI web app will also be provided.