CWS 115 Citrix Virtual Apps and Desktop 7 Help Desk Support

$2,000.00

2 days

Audience

Prerequisites

Outline

Description:

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user-related issues that may arise, and how to apply a methodical approach to solve them using real-world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.

Course Objectives:

What you'll learn:

How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
How to use Citrix Director to gather information and interact with user sessions
A methodology to approach user-related issues to minimize time to resolution
An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

This course is delivered remotely via our partnership with Sunset Learning.

Scheduled Courses

This course isn't currently on the schedule, but we can add it. Just let us know.

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Jonas Johnnie, Industrial Safety Solutions

"The entire course will benefit my job functions on a day by day basis. Ms. Beth delivered with clear, concise and fresh material. Wonderful pace and explanations. The course work is presented brilliantly. This is my second class at LANTEC. I would suggest your instructors for any level of employment."