UCCXD - Deploying Cisco Unified Contact Center Express v6.0

Audience:

The primary audience for this course is as follows:  Cisco Unified Communications system channel partners and resellers  System engineers  Customers deploying and maintaining Cisco Unified Contact Center Express products.

Prerequisites:

To fully benefit from this course, students should have the following prerequisite skills and knowledge:  Internetworking Fundamentals  Basic IP telephony concepts  Cisco Unified Communications Manager  Cisco IP phones, Cisco IP Communicator  Contact Center operations

Description:

This course, Deploying Cisco Unified Contact Center Express (UCCXD) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting.

 

This course is delivered remotely via our partnership with Sunset Learning.