ITIL® 4 Foundation

Audience:

ITIL 4 Foundation Certification Course is for anyone working in IT seeking knowledge in IT Service Management and how to provide business value. Additionally, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites:

There are no mandatory prerequisites.

Course Description:

The ITIL 4 Foundation course provides a foundational understanding of managing modern IT-enabled services by providing students with ITIL 4’s core concepts, common vocabulary, and information about key practices and showing them how to co-create value through their services.  Through the instructor’s presentation, guided discussions, and exercises, the students will gain an understanding of the ITIL 4 service management framework, learn how it integrates with modern technologies and ways of working such as DevOps, Agile, and Lean, and address current challenges, and they will learn ITIL implementation tips and tricks.  Students will also be prepared to take the official ITIL 4 Foundation exam at the end of class.