CCET - Troubleshooting Cisco Contact Center Enterprise

Audience:

• Deployment Engineer • Sales Engineer • Deployment Project Manager • Account Manager

Prerequisites:

The knowledge and skills that students are expected to have before attending this course are: • Strong knowledge of computer networking components - Windows A/D, SQL Server, and components (servers, routers, switch) • Strong understanding of IP networks • Advanced experience administering of Cisco Packaged Contact Center Enterprise • Experience deploying Cisco Packaged Contact Center Enterprise • Experience administering and troubleshooting Unified Communications Manager and Voice Gateways Here are recommended Cisco learning offerings that may help students meet these prerequisites: • Cisco CCNA • Cisco CLFNDU • Cisco CLCOR • Cisco CCEF • Cisco CCEA • Cisco CCEAA • Cisco CCEI

Description:

This Troubleshooting Cisco Contact Center Enterprise course is focused on Day 2 support of a PCCE deployment by Tier 3 support personnel. The course identifies processes and tools used to identify and diagnose common deployment issues so that support personnel can then select optimal methods to resolve those issues.

Course Objectives:

To provide Tier 3 support personnel with the tools and processes required to expediently identify and resolve common issues during ongoing Day 2 operations of a successfully deployed PCCE 12.5 solution.

This course is delivered remotely via our partnership with Sunset Learning.