ITIL 4 Strategist: Direct, Plan, and Improve

Audience:

This course is for managers of all levels involved in shaping direction and strategy or developing a continually improving team.

Prerequisites:

None.

Course Description:

This course is a key component of both the ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization with strong, effective strategic direction.

The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical, strategic method for planning and delivering continual improvement with the necessary agility.

Students will also receive an exam voucher with this course. The exam is a total of 40 multiple-choice questions, and you will have 90 minutes to complete it. You must get at least 28 questions correct in order to pass. The exam is administered by PeopleCert and can be scheduled for any date after the course is completed. Students will also attain 18 professional development units (PDUs) for Project Managers.